Get in touch using the form below or if easier send us an email to hello@oldharry.com. For any press/media related enquiries please contact Eilidh Macdonald, Grove Communication eilidh@grove-communication.com

Name:

Email:

Phone Number:

Message:

ORDERING WITH OLD HARRY

Confirmation:

When your order is received, you will be emailed an order confirmation. We reserve the right not to deliver in the event that the stock level was incorrect at the time of receiving the order. In the event that we are unable to deliver your order we will inform you and cancel the order.

Age restrictions:

Parental or guardian consent is required for customers under the age of 18. The name and telephone number of the person giving consent shall be entered in the message box at the checkout.

PAYMENT TYPES

Credit/Debit cards:

We accept payment via both debit and credit cards. When paying by card you will be asked for the card number, its period of validity and the CVC code. We use a security standard called 3D-Secure, developed by VISA and MasterCard. All information is encrypted using SSL encryption, which prevents unauthorized access to card details. We do not store card numbers after the transaction has been completed.

Paypal:

PayPal allows secure payment from your bank account, credit card or PayPal account.

Prices:

All displayed prices include UK VAT of 20%. Old Harry retains the right to change prices at any time.

Local taxes:

Please note that local import charges (customs duty, sales tax) can occur depending on your region and local customs duties. These charges are at your own expense. If you reject a package (e.g. because you are not willing to pay the customs tax) then we will reduct the return cost of the order from the value of the refund.

Right of return:

Purchases can be returned for a refund within 21 days of receipt of goods. You have the right to open the package to check your goods, but products must be returned unused, unwashed and with full packaging. Items that smell strongly of perfume/aftershave will not be refunded. You will be refunded for the value of the product(s), including the outgoing shipping providing these conditions are met. Return shipping costs will not be refunded.

Please note that you are responsible for the product until it reaches us, so send the package with a traceable service so it can be located.

Please remember to write RETURN AND REPAIRS on the outside of the package to ensure a swift transit through any customs offices it may encounter.

If you wish to exchange the item for a new size or colour then get in touch to let us know at hello@oldharry.com. Then simply return the item without packaging to Old Harry Returns, Lifeguard Building, 129 Grace Rd, Leicester, LE2 8AJ, United Kingdom stating your order number and which jumper you would like in exchange and we will post it out to you. Your shipping costs to us will not be refunded, yet we will pay for the outgoing shipping cost.

Warranty claims:

All Old Harry products come with a 1 year warranty against faults in materials and manufacture. This warranty covers production faults, not wear and tear from regular use. If you believe you have a warranty claim, please contact customer service. Include order number, photos of the suspected fault and a brief description of the claim.

Old Harry handles your personal information in the strictest confidence. We will never give any of your personal information to third parties and all information entered is encrypted under handling.

Old Harry
Solar House, 282 Chase Rd,
London
N14 6NZ
Email: hello@oldharry.com
Old Harry is part of Shore Projects International
Company No: 10080729

We are committed to protecting and respecting your privacy. This clause sets out the basis on which any personal data we collect from you, or which you provide to us, will be processed by us. By visiting our website you are accepting and consenting to the practices described in this clause.

We may collect and process the following data about you:

You may give us information about you by filling in forms on our website or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information.

We use information held about you in the following ways:

• (a) to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
• (b) to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
• (c) to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on checkout.
• (d) to notify you about changes to our service;
• (e) to ensure that content from our website is presented in the most effective manner for you and for your computer.

Information we collect about you. We will use this information:

• (a) to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• (b) to improve our website to ensure that content is presented in the most effective manner for you and for your computer;
• (c) to allow you to participate in interactive features of our service, when you choose to do so;
• (d) as part of our efforts to keep our site safe and secure;
• (e) to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
• (f) to make suggestions and recommendations to you and other users of our website about goods or services that may interest you or them.

Disclosure of your information:

• (a) We may share your personal information with any member of our group or with selected third parties including business partners, suppliers, advertisers and advertising networks, and analytics and search engine providers.
• (b) We may disclose your personal information to our professional advisors or if we are under a duty to do so in order to comply with any legal obligation.

Where we store your personal data

• (a) the data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
• (b) Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
• (c) Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

• (a) You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting our Customer Services team.
• (b) Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

• (a) European Union's General Data Protection Regulation (GDPR) gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request will be free of charge. You also have the right to:



- Right of access by the data subject




- Rectification and erasure




- Right to rectification




- Right to erasure (‘right to be forgotten’)




- Right to restriction of processing




- Notification obligation regarding rectification or erasure of personal data or restriction of processing




- Right to data portability




- Right to object and automated individual decision-making




- Right to object




- Automated individual decision-making, including profiling

Changes to our privacy policy

• (a) Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Cookies

• (a) Information About Our Use Of Cookies: Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. We use the following cookies:
• (b) Strictly necessary cookies: These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
• (c) Analytical/performance cookies: they allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• (d) Functionality cookies: these are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• (e) Targeting cookies: these cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
• (f) You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

U.K Delivery

UK £4.95 (2-3 Business Days) Interlink Tracked

FREE Tracked standard delivery on all orders over £100

UK Click & Collect £4.95 (2-3 Business Days) Interlink Tracked

UK Next Day £6.95 (Next Business Day if ordered by 1pm GMT)

Europe £9.95 Tracked Courier

North America £11.95 Tracked Courier

Rest of the World £17.95 Tracked Courier

International (Non UK) Delivery
FREE Tracked standard delivery on all orders over £150